Loading issues part resolved
Wednesday 23rd March 2022

Manual loading of funds is possible for the small subset of ringholders who were experiencing issues with loading funds on to their rings.

Auto top-up functionality should be fully restored from tomorrow morning, as we will be rolling out a fix overnight.

Services affected

App functionality
- Auto top-up loading a ring using a stored payment card

What happened?

The way in which loads are processed had not changed, but the way in which our suppliers interpreted some of the information sent to them did. It was this change in interpretation which caused some loads to fail. We are working closely with our upstream providers to fully understand why this change occurred and prevent any future issues.

Loading issues
Monday 14th March 2022

A small subset of ringholders are currently experiencing issues with loading funds on to their rings.

If you are affected, you may find that you can load the ring using a different card, and/or by loading with less than £30

We are working with our upstream providers to resolve this issue asap.

Services affected

App functionality
- Manually loading a ring using a payment card
- Auto top-up loading a ring using a stored payment card

Card loading services back up
Tuesday 3rd November 2020

The card loading service is now back up and running with our new partners.

Please update to the latest version of the app from the Apple App Store/Google Play Store.

You will need to re-add your preferred method of payment to be able to continue loading money on to your ring.

You will also need to set up your auto top-up rules again.

Thank you for you patience whilst we resolved this issue.

System Downtime
Friday 30th October 2020

We are currently experiencing some unplanned downtime with our card loading services. This means that you will not be able to load any more funds on to your Ring either manually, or through the auto top-up feature.

You can still spend using the balance currently on your Ring, but will not be able to top up until the issue has been resolved.

We are working hard to have this service restored as soon as possible.

Services affected

App functionality
- Loading a Ring using a payment card
- Auto top-up using a payment card

Mobile app downtime
Saturday 26th September 2020, 12am till 3am BST.

We have planned maintenance on Saturday 26th of September from 12am till 3am BST. During this time some app functionality will be unavailable We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Loading a Ring using a payment card
- Updating your user details
- Activating a Ring
- Suspending and reactivating your Ring

- Auto topup

System Downtime
Saturday 27th June 2020

Following the suspension of Wirecard Card Solutions Limited by the FCA, McLEAR RingPay services are temporarily suspended. We are working with our partners to resume service as quickly as possible, we expect the disruption to last for a short amount of time.

Mobile app downtime
Sunday 28th June 2020, 12am till 2am BST.

We have planned maintenance on Sunday 28th of June from 12am till 2am BST. During this time you will not be able to load funds to your wallet. We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Top up
- Changing auto topup settings

- Auto topup

Mobile app downtime
Sunday 15th March 2020, 4am till 6am GMT.

We have planned maintenance on Sunday 15th of March from 4am till 6am GMT. During this time you will not be able to access the mobile app or spend money on your ring. We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Login and access
- Top up
- Suspending / Disabling a ring
- viewing Transaction history
- changing auto topup settings

- Ability to spend on your ring

- Auto topup

- Transaction notifications

Mobile app update required
Saturday 1st February 2020

The McLEAR RingPay mobile app for iOS and Android will require updating to the latest versions from Saturday 1st February 2020 in order to continue use, this is due to system upgrades. Anything older than the latest 1.67 versions of the app from this date will no longer be useable.

Services affected

App functionality
- All functionality will stop working in older versions

Mobile app downtime
Sunday 26th January 2020, 4am till 7am BST.

We have planned maintenance on Sunday 26th of January from 4am till 7am BST. During this time you will not be able to access the mobile app or spend money on your ring. We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Login and access
- Top up
- Suspending / Disabling a ring
- viewing Transaction history
- changing auto topup settings

- Ability to spend on your ring

- Auto topup

- Transaction notifications

Mobile app downtime
Sunday 21st July 2019, 4am till 7am BST.

We have planned maintenance on Sunday 21st of July from 4am till 7am BST. During this time you will not be able to access the mobile app or spend money on your ring. We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Login and access
- Top up
- Suspending / Disabling a ring
- viewing Transaction history
- changing auto topup settings

- Ability to spend on your ring

- Auto topup

- Transaction notifications

Mobile app downtime
Sunday 7th April 2019, 4:15am till 5:15am BST.

We have planned maintenance on Sunday 7th of April from 4:15am till 5:15am BST. During this time you will not be able to access the mobile app or spend money on your ring. We are sorry for any inconvenience this may cause.

Services affected

App functionality
- Login and access
- Top up
- Suspending / Disabling a ring
- viewing Transaction history
- changing auto topup settings

- Ability to spend on your ring

- Auto topup

- Transaction notifications

Mobile app downtime
Sunday 17th March 2019, 3am till 7am.

As we are a financial organisation, McLEAR and our third party suppliers are required to test disaster recovery scenarios. During this time there is the possibility of decreased user experience, as such we have decided to turn off access to our services between 3am and 7am on Sunday 17th.

During this time the app will not open and you will not be able to top-up your ring. Transactions will work as normal so you will still be able to spend on your ring however our auto top-up feature will be disabled during this time. Any transactions made during this time will be visible once you are able to login again.

Services affected

App functionality
- Login and access
- Top up
- Suspending / Disabling a ring
- viewing Transaction history
- changing auto topup settings

Recurring services
- Auto topup

Services unaffected
- Ability to spend on your ring
- Transaction notifications